Shilpa Panwar
Partner Manager at Disney+ Hotstar I Ex-ByteDanceI Ex-ixigo I Ex-Zomato I Green Belt Certified
- Role
- Partner Operations Manager at Disney Hotstar
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shilpa Panwar
Operations Leader with 14+ years of experience driving operational scale, process…
Experience
Partner Operations Manager
Sep 2021 — Present · Gurugram, IN
Reduced Chat AHT by 36%(22 mins to 14 mins) through Lean strategies and process optimization.• Automated data reporting, cutting report generation time by 50%(4 hours to 2 hours).• Developed SOPs and training frameworks, improving team productivity and knowledge transfer.• Managed vendor performance across three outsourced sites, ensuring 95% SLA adherence.• Spearheaded quality metric improvements, driving a 20% increase in customer satisfaction.
Education
University of Petroleum and Energy Studies
Bachelor of Business Administration (B.B.A.) i
2007 — 2010
Alliance University
Master's degree
2015 — 2017
International Air Transport Association (IATA)
Foundation Course
2008 — 2008
Skills
- Ticketing
- Amadeus
- Team Management
- Business Development
- Operations Management
- Market Research
- Airport Management
- Training
- New Business Development
- Customer Service
- Aviation
- Negotiation
- Business Strategy
- Airports
- Commercial Aviation
- Flights
- Airlines
- Revenue Analysis
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