Shilpa Gattewar
- Role
- Salesforce Senior Solutions Architect at Salesforce
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Shilpa Gattewar
With 20+ years in the Professional Services, I have led and delivered high-impact…
Experience
Salesforce Senior Solutions Architect
Aug 2022 — Present
Amazon - iRobot Optimized the Customer Care Agent and Supervisor experience using Salesforce Service Cloud, Einstein AI capabilities, Amazon Connect Voice, etc. Reduced the Average Handle Time for Care Agents to resolve cases. Reduced the cost per call resolution and improved the overall experience from Case Creation to Case Disposition.
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