Shilpa Uniyal
Global Learning Experience and Development Leader @Amazon
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WORK HISTORY
Global Learning Experience and Development Leader @Amazon
London, GB
Lead global learning strategy across US, EMEA, and India, managing Trainers, Senior Managers, Mental Health & Wellbeing Managers, and L&D functions.» Identified learning gaps, redefined onboarding experiences, and standardized skill development pathways across regions.» Developed training solutions supporting AI, HITL, and Large Language Model (LLM) upskilling.» Delivered policy/SOP governance and holistic well-being programs.» Managed programs impacting over 1,500 global employees.
EDUCATION
Counsel India
Master Counselling Course, Counseling Psychology
Vivekananda School Of Pg Studies
Bachelor’s Degree, Computer Applications
Sikkim Manipal University - Distance Education
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
ABOUT SHILPA UNIYAL
Results-driven Global Learning & Development Leader with over 21 years of progressive experience in designing, leading, and executing high-impact training programs across AI/ML technologies, Customer Experience, and Global Operations. Proven expertise in developing strategic learning initiatives, leading cross-functional teams, and fostering inclusive, skill-driven workforces across EMEA, APAC, and AMER regions. Adept in Generative AI, Human-in-the-Loop (HITL) systems, Leadership Development, and Policy & SOP governance. Recognized for driving operational excellence, innovation in training delivery, and exceptional stakeholder engagement.Hands-on career history marked by global learning transformation and operational excellence through impactful roles in Learning & Development, AI/ML Training, Generative AI Enablement, Policy & SOP Governance, Leadership Development, and Cross-Functional Team Management.
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