Shilpa Singh
Gartner - Global Strategy & Operations
- Role
- Senior Business Analyst (Pmo) at Gartner
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Senior Business Analyst (Pmo)
Sep 2023 — Present · Gurugram, IN
Led and scaled projects impacting 70K+ clients, optimizing cross-functional team operations and delivering measurable efficiency improvements- Collaborated with engineering and product teams across 5 business units to gather and document requirements, created detailed workflows and process maps in Microsoft Visio, translating complex client journeys into actionable blueprints for engineering teams- Applied Excel-based analytics to identify gaps in client engagement, onboarding, and retention, driving data backed enhancements in internal processes- Drove process automation that reduced manual workload by 30+ minutes per cycle and saved ~8 hours per week per associate- Conducted UAT and worked closely with stakeholders across NA, EMEA, and APAC to align delivery outcomes with expectations- Designed and delivered training sessions, playbooks, and documentation for over 25 associates, enhancing product usability and adoption.
Education
IIHMR University
Master of Business Administration - MBA
2019 — 2021
Delhi University
B.Sc.
2016 — 2019
Central Board of Secondary Education
HSC
Central Board of Secondary Education
SSC
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