Shilpa Shukla

Senior Lead Consultant - Delivery Assurance @Quantiphi

Mumbai, IN

As the Management Representative for QMS, I\'ve had the privilege of leading our quality management certification from the ground up, while simultaneously implementing strategies that elevate our delivery standards. Currently leading a combined team of DAG consultants and product developers, translating leadership\'s vision into concrete actions that secure our deliveries and bolster our reputation for excellence.Key contributions- Designed \"Project Health\" dashboards integrating data from diverse internal systems, offering leadership clear insights into delivery performance- Introduced Gen AI-powered risk analysis, enabling early detection of potential delivery issues to safeguard client impact- Championed our \"Customer Intimacy\" program, establishing CSAT/NPS measurements that have significantly strengthened client relationships- Led in-depth root cause analysis for customer sentiment, transforming challenges into actionable improvements and stronger client bonds- Conducted organization-level audit analysis and risk assessments, identifying systemic patterns to drive continuous delivery excellence- Rolled out standardized code quality tools enterprise-wide, substantially improving software quality and consistency- Pioneering \'Delivery Maturity Assessments\' as part of Organizational improvements to strengthen and improve processes- Curated a repository of success stories to promote shared learning and celebrate quality achievements

Ramrao Adik Institute of Technology

Bachelor of Engineering (B.E.), Computer Science