Shilpa Shinde

Experience

1. Customer Success Specialist

   Nearlearn

   Jan 2018 — Present · Bengaluru, IN

   Students Counseling on IT Training courses updating data base and follow ups.* Converting the leads into admissions and follow up till fee collection.* Assertive in following up closely and reach the set business goals preparing quarterly target and implement the same with forecasting collection report.* Maintaining database and closely working with marketing team to categorize the lead flow and make sure to get enough lead to reach the target* Working closely with delivery team to make sure all the training scheduled properly and batch allotment done* Working closely tech team to make sure the website content is proper and update.* Coordinating with finance team to check all the invoices raised properly and paid on time* Maintaining high level communication with corporate client and make sure the prompt service* Working closely with content team to upload content and update.* Preparing agenda for meeting, webinar, and online training\'s* Preparing quarterly calendar and publish.