Shilpa Rai

WORK HISTORY

EDUCATION

ABOUT SHILPA RAI

Managing a key global HR project, managing end-to-end delivery of HR services across 18 functional areas including Onboarding, Offboarding, Employee Data Management, Compensation, and Employee Relations.• Managing client relationships across regions, ensuring consistent service delivery and high client satisfaction.• Proficient in HR systems and tools including, SharePoint, Workday, ServiceNow, and Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).• Overseeing Purchase Order (PO) management to ensure timely procurement and compliance with internal processes.• Coordinating with cross-functional internal teams and global clients to ensure alignment and timely execution of deliverables.• Maintaining high service performance standards and initiating process improvement initiatives as needed.• Supervising and mentoring team members to drive performance and ensure knowledge sharing.• Performing data analysis and reporting to support strategic decision-making and continuous improvement.• Collaborating with other departments to ensure seamless operations and integrated service delivery.• Leading the project team and operations, while shadowing the Team Lead role to build leadership capabilities and ensure continuity in team management.Project Highlights• Spearheading the Hire to Rehire and employee data change process for both employees and contractors within HR operational systems.• Leading the end-to-end execution and timely resolution of ServiceNow tickets, ensuring adherence to SLAs.• Driving seamless and compliant execution of standardized HR processes with a focus on quality and efficiency.• Acting as the central point of contact between internal teams and the client to manage expectations, track progress, and deliver results.