Shilpa Lalam
Vice President @Citi
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WORK HISTORY
Vice President @Citi
Pune, IN
ABOUT SHILPA LALAM
With over 21 years of experience in financial services, my journey began in Sales & Services and quickly evolved into diverse leadership roles across Technology in Banking & Cards, Financial Mortgage, Risk & Benchmark Indices, Financial Supply Chain Management, and Investor Services — including Fund Accounting and Transfer Agency.This cross-functional expertise has given me a deep understanding of capital markets, risk management, and strategic imperatives within Investment and BFSI sectors ecosystem.Today, as a Technology Leader, I leverage this foundation to spearhead large-scale Quality Engineering (QE) transformations — Implementing Quality Efficiency models, driving Defect Prevention KPA of CMM level 5 includes BDD/TDD implementations.Utilizing Gen AI Test Automation tools to enhance the value proposition/ROI, performance, and efficiency of Citi’s global financial platforms. I synergize business goals and technological excellence to deliver resilient, future-ready solutions across the enterprise.
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