Shilpa Kaldoke

About Shilpa Kaldoke

Love to learn new things that can help me build my career. Quick learner and dedicated towards my work. Has hands on knowledge into Visa counselling, Talent Aquisition and Social Media.

Experience

1. Atl

   Accenture

   Jan 2023 — Present · Airoli, IN

   Managing a Team sharing ideas/plans to improve productivity.\\\\n\\\\n• Conducted trainings on Global level for 50+ for the Candidates Document collation/Validation/Quality check and conduent filling\\\\n\\\\n• As a ATL, Sharing various reports such as advisors productivity.\\\\n\\\\n• Assigning shift schedules/Transport, Sharing absenteeism reports, doing RCA for escalations.\\\\n\\\\n• Worked on process DTP keeping one process for every DC. Sharing updates/Documents via email with DC\'s and QA\'s Globally.\\\\n\\\\n• Keen on finding potential disasters and creating control points for the same to ensure work is not hindered.\\\\n\\\\n• Handling message center queries. Creating templates to make sure the shared response to our candidates sounds genuine and helpful.\\\\n\\\\n• Doing contact log Audits to ensure the quality of work. sharing ideas/plans with advisors help them improve their quality of work\\\\n\\\\n• Go to person for Accenture & Project awareness.\\\\n\\\\n• To make sure Essential Learnings are completed\\\\n\\\\n• Huddles organized for team to check on issues/progress\\\\n\\\\n• Ensuring productive output from team\\\\n\\\\n• Reassigning tasks to make sure the completion of the activity\\\\n\\\\n• In office shrinkage monitoring\\\\n\\\\n• Ensuring Quality benchmark improvement\\\\n\\\\n• Quality checks performer on adhoc and regular intervals throughout the day\\\\n\\\\n• Feedback on errors provided with documentation\\\\n\\\\n• Helping on queries as floor/virtual support\\\\n\\\\n• Contributing to at least one BT activity\\\\n\\\\n• Ensuring We@innovate metrics at team level is achieved for self and team\\\\n\\\\n• GPH Check-ins/NICE CX One management\\\\n\\\\n• Guide team on usage of different tools\\\\n\\\\n• Manage downtimes and help provide resolutions through help of support teams\\\\n\\\\n• Helping resolve the Tech issue to ensure business hours are not affected\\\\n\\\\n• Received recognition from the client thrice.\\\\n\\\\n• Currently working in shared services\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n