Shilpa Jain

About Shilpa Jain

A Customer Success Manager having 10+ years’ experience of Client Relationship, Service Management, Service Assurance, Operation Management and People Management-operations team supporting, data management, client reporting, Inventory processes, and problem resolution, Reporting Skills. Good knowledge of inventories management, quality audits and health checks for the project. Drive root-cause analysis of inventories issues, and shepherd their resolution through the lifecycle.Having good commands on reporting skill various Management Information Systems (MIS), Service-Level Agreements (SLA), MTTR.

Experience

1. Customer Success Manager

   BT Group

   Apr 2020 — Present · Mumbai, IN

   Measuring the Customer satisfaction through different Surveys and maintaining regular contact with customer for long term relationship with customer.• Act as first point of contact for customer training, data conversion, problem solving and any areas of dissatisfaction also ensure major outages handled within SLA.• Responsible for retaining revenue through renewals and upsell/cross.• Exercise independent judgment and analysis in determining the best methods to resolve issues and ensure customer loyalty and satisfaction

Education

• Gujarat University

  Bachelor of Business Administration - BBA

• K S School of Business Management

  Master of Bussiness Admistration (MBA)

Skills

• Ticketing Systems
• Travel Management
• Online Travel.
• Airline & Aviation
• Networking Knowledge
• Team Management
• Reporting & Analysis
• Inventory Management
• Amadeus
• Service Assurance
• Problem Solving
• Ccna
• Itil V3 Foundations Certified
• Mis
• Telecommunication
• Quality Auditing
• Operation Management
• Crm Databases
• Iata