Shilpa Arya
Certified Data Science Professional | Data Analyst | SQL | Python | Power BI | Excel | Business Intelligence | Problem Solving Skill | Data Visualization and Insights
- Role
- Data Analyst (Deputed by Concentrix) at Google
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shilpa Arya
Experienced in WFM Automation Data Analyst from last 2yrs with a strong background in…
Experience
Data Analyst (Deputed by Concentrix)
Jul 2023 — Present · Bengaluru, IN
As a WFM Automation Data Analyst, I specialize in leveraging automation and data analytics to optimize workforce processes and enhance operational efficiency. My role involves developing automated workflows, analyzing workforce performance metrics, and creating data-driven solutions using modern tools and technologies. Key Responsibilities: Develop and maintain automated WFM reports and dashboards using Google Sheets, SQL, and data visualization tools (e.g, Google Data Studio, Looker, Power BI). Design and implement custom scripts using JavaScript (Apps Script) to automate manual reporting, scheduling, and data entry tasks. Extract, transform, and analyze large datasets from various sources to identify trends, forecast staffing needs, and support strategic decision-making. Collaborate with operations, HR, and IT teams to gather requirements and deliver efficient WFM solutions. Build alerting and monitoring systems to track performance KPIs and SLA compliance. Technologies Used: Google Sheets SQL (BigQuery / MySQL / other) Data Visualization Tools (Google Data Studio, Looker, Power BI, etc.) JavaScript (for automation and scripting) Excel Achievements / Impact: Reduced manual reporting time in end-to-end automation. Improved forecast accuracy or staffing efficiency using predictive models and data insights. Enabled real-time visibility into key performance metrics via interactive dashboards.
Education
OdinSchool
Data Science Bootcamp
2022 — 2023
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE
2009 — 2013
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