Shilo Acquista Blood

Accenture Service Consulting Lead - Business Solution & Design Strategy @Accenture

San Diego, US
MOBILE NUMBERS
+19•••••••31

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WORK HISTORY

May 2022 — Present

Accenture Service Consulting Lead - Business Solution & Design Strategy @Accenture

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San Diego, CA, US

Executed delivery for multiple large-scale Fortune 500 companies, ensuring alignment with client requirements and organizational goals leading to $25M+ in revenue -Coordinate with cross-functional teams to ensure seamless project execution and maintain project plans, schedules, and budgets-Analyze and assess current business models, identifying areas for improvement and integrating AI technology solutions-Implement best practices and process improvements to enhance project delivery efficiency and quality resulting in a 20-50% increase in process efficiency-Managed client relationships, ensuring satisfaction and addressing any concerns or feedback promptly, achieving 100% client retention rate.

SKILLS

TelecommunicationsPricingCustomer ExperienceWirelessRetailCall CentersOperations ManagementCellular CommunicationsDirect SalesCustomer SatisfactionSales OperationsCustomer Retention

ABOUT SHILO ACQUISTA BLOOD

Highly Experienced Customer Service Leader -Successful leader with experience in…

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