Stephanie Hill
- Role
- Lead Software Support Engineer at Progressive Insurance
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Stephanie Hill
Skill Summary: Operating Systems: Microsoft Window 10, 8, 7, Vista, XP, & …
Experience
Lead Software Support Engineer
Jul 2021 — Present
Coordinates and maintains all environment changes to the systems and is responsible for ensuring that the availability of the supported environment meets negotiated service level agreements, including business continuity in the event of a disaster • Guides others in the development and ongoing maintenance of complex utility software, diagnostic software, operating system components, interfaces, software tools, system monitoring tools, and management reporting • Coordinates with hardware and software vendors to resolve issues and maintain supportive relationships • Facilitates business area performance and capacity planning activities • Leads efforts to improve processes and procedures and functions as an escalation point • Determines compatibility of new components with all other hardware and software components and applies any required maintenance • Participates in budget discussions, which could include discussions regarding system infrastructures and licensing • Initiates and plans implementations involving complex technologies and deployments • Observe results for trends in the system\'s performance and behaviors under test and evaluate them against stakeholder expectations and perceptions of quality
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