Shikssha V Tiwwari
Human Resources Onboarding and Operations
- Role
- Human Resource Service Delivery Analyst at Accenture
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Shikssha V Tiwwari
Experienced human resources professional with 6+ years of expertise across the human…
Experience
Human Resource Service Delivery Analyst
Oct 2019 — Present · Bangalore Urban, IN
Taking care of the Onboarding process of all the major technical and financial clients in North America, Australia, and New Zealand. Managed the Background verification process and created the process map of service now ticketing Queue• Liaised with multiple Vendors for Business-as-usual activities.• Handled Internal process and client escalation related to the onboarding activities and performed root cause analysis.• Oversaw the details on onboarding documents e.g. I9 verification etc.• Managed and presented daily and weekly reports to the leadership.• Experience with Workday and ServiceNow• Managed the queuing process of the tickets in ServiceNow and met the required SLA to the client\'s delight• Performing quality checks and quality audits on a weekly and monthly basis per client SLA• Managed and performed the TNA (Training need analysis) and trained the new resources as required.• Managed internal and external stakeholders to the project• Key project and SME in client Set-up towards Service now implementation.
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