Shiksha Tiwari
Operations Manager @IDFC FIRST Bank
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WORK HISTORY
Operations Manager @IDFC FIRST Bank
Mumbai, IN
Lead digital lending operations, building SOPs and streamlining workflows to improve efficiency and adoption.• Act as the bridge between business, technology, and customer service teams to align operations with product goals.• Guide end-to-end product testing and integration, ensuring smooth launches and defect-free releases.• Strengthen complaint resolution processes, close system gaps, and simplify customer communication across the loan lifecycle.• Foster a culture of knowledge-sharing and governance that enhances customer satisfaction and operational control.
EDUCATION
Maharashtra state board
SSC
Maharashtra State board
HSC
University of Mumbai
Bsc.biotechnology
ABOUT SHIKSHA TIWARI
A product operations professional with 6+ years of experience in digital lending…
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