Shikhar Prakash
Customer Success Specialist at Cisco | Ex-Trainee at Bharat Electronics Limited | Ex-Intern at Unschool
- Role
- Customer Success Specialist at Cisco
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Shikhar Prakash
Dynamic and results-oriented Customer Success Specialist with nearly 2 years of…
Experience
Customer Success Specialist
Aug 2022 — Present · Bengaluru, IN
Building and maintaining strong relationships with high-touch accounts to understand their needs and ensure successful adoption of Cisco Security Products-Providing expert guidance and support to clients in implementing and optimizing security solutions to meet their specific requirements-Collaborating closely with internal teams, such as sales, support, and product development, to advocate for customers\' needs and drive resolutions to any issues or challenges they encounter-Proactively identifying opportunities for upselling or cross-selling additional Cisco products or services based on clients\' evolving needs and goals-Serving as a trusted advisor to clients, offering strategic recommendations and best practices for maximizing the value of their investment in Cisco Security Products-Continuously enhancing product knowledge and staying updated on industry trends and advancements to better serve customers and provide informed guidance-Demonstrating exceptional communication skills and responsiveness to address customer inquiries, provide updates on product enhancements or changes, and ensure overall satisfaction with Cisco\'s solutions and services.
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