Shikhar Singh

About Shikhar Singh

Assistant Project Manager over 5 Years of experience in IT Services. Assist the team with documentation of technical procedures and instructions. Provide technical leadership, Maintain a sense of urgency on all production deliverable and internal requests. Client Interaction – Experience in coordinating with Clients.Expertise in Infrastructure Management Services. Lead and prioritize the Support team’s workload, Managing operational requirements of the customer on a daily basis.Understand the customer’s business needs and setting up the expectations clearly which helps in providing excellent customer service, Customer Management, Providing timely update on High Severity issues and long pending issues, Handling Escalations/concerns raised by clients, Participating in the weekly call with client, discussing on the escalated issues, understanding their requests, Document all New Issues and sharing the same with the team.

Experience

1. Ediscovery Specialist

   DWF

   Dec 2020 — Present · Pune, IN

Education

• NRI Institute of Information Science and Technoligy Bhopal(MP)

  Bachelor’s Degree

  2010 — 2014

Skills

• Databases
• Computer Network Operations
• Computers
• Microsoft Excel
• Space Systems
• Microsoft Office
• Records Management
• Sql
• Microsoft Outlook
• Esi
• Customer Service
• Litigation Support
• Core Java
• General Relativity
• Edmx
• Project Management
• Spacecraft
• E-Discovery Consulting
• Putty
• Document Management
• Computer Maintenance
• Relativity
• Electronics
• Microsoft Word