Shikha Solanki
Enterprise Resources Planning Advisor @NTT DATA North America
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WORK HISTORY
Enterprise Resources Planning Advisor @NTT DATA North America
Pune District, IN
EDUCATION
Prestige Institute of Engineering Management & Research (PIEMR)
Bachelor of Engineering, Public Relations/Image Management
ABOUT SHIKHA SOLANKI
Microsoft Dynamics 365 CRM Technical Consultant with 7+years of experience in designing, developing, and implementing enterprise CRM solutions, primarily within the Dynamics 365 Customer Service and Sales module. Experienced in delivering scalable and high-performance CRM applications by leveraging the Microsoft Power Platform and Azure integration services.Strong expertise in Dynamics 365 customization and extensibility, including development of server-side plugins (C#), custom workflows, Ribbon Workbench, Security roles, JavaScript client scripting, and business process automation. Proficient in building complex business logic using the Dynamics 365 SDK, Web API, and event pipeline.Hands-on experience in system integrations using Azure Service Bus, webhooks, and REST APIs to enable secure and reliable communication between Dynamics 365 and external enterprise systems.
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