Shikha Singh
Passionate about Customer Experience | Helping B2B SaaS US-based Clients - Drive Adoption, Retention & Growth | Account Management | NPS | Renewals | AI-driven SaaS
- Role
- Account Manager at Zoca
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shikha Singh
As an Account Manager at Zoca, an AI-powered SaaS platform, I own the complete post-sales customer journey with US-based clients — from onboarding and adoption to renewals and revenue expansion. My role revolves around driving customer success, optimizing retention, and ensuring every client realizes measurable ROI through our product.I partner closely with cross-functional teams — Product, Tech, and Sales — to deliver seamless onboarding experiences, resolve escalations, and identify opportunities for upselling and expansion. By leveraging data-driven insights and customer health metrics, I proactively identify at-risk accounts, boost NPS, and strengthen client relationships.
Experience
Account Manager
Aug 2025 — Present · Bengaluru, IN
Manage a portfolio of 150+ SMB and mid-market accounts, driving retention, engagement, and expansion.Maintained 93–95% retention rate through proactive health scoring and structured T-90/T-120 renewal cadence.Troubleshoot technical gaps and collaborate with Product/Engineering to resolve platform-related issues.Track and analyze NPS, product adoption, and engagement metrics to improve customer health.Conduct QBR-style performance reviews and share actionable insights with clients.Manage escalations with empathy while balancing business impact.
Education
Vinoba Bhave University
Bachelor's of commerce, Accounting and Business/Management
B. S. K. COLLEGE, MAITHON, DHANBAD
Intermediate, Accounting & business Administration and Management, General
Swami Vivekanand Institute of Engineering & Technology, Banur
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
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