Shikha Sahu
Business process associate at Accenture
- Role
- Pay to Process Associate at Accenture
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shikha Sahu
A results-driven Business operation role with over 6 years of experience. who is used to…
Experience
Pay to Process Associate
Oct 2022 — Present · Chennai, IN
Work on new projects for US client, integral in transitioning from development to delivery, Partner with stakeholders to resolve production support issues, integration errors, build and maintain custom reports, assign role-based access, and excel in remote communication.Processed client invoices within SLAs, managed BMC portal queries, provided prompt email responses, and enhanced financial processes. Led a team of 3, ensured TAT compliance, conducted cross-checks.Investigated escalations, facilitated training, managed month-end activities, compiled reports, and conducted audits. Enhanced Workday configuration in Financial Accounting, Banking, Supplier Accounts, Procurement, Expenses, and Projects.Improved the end-to-end delivery process for all email & tickets from customer query and increased engagement by 22%.
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