Shikha Phukan
Client Support Specialist @Accenture
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WORK HISTORY
Client Support Specialist @Accenture
Bengaluru, IN
Key ResponsibilitiesPerformed analysis and resolution of lower-complexity operational and documentation issues.Updated customer client agreement documents to reflect changes in products, services, pricing, and contractual terms for recordkeeping services; submitted and reviewed update requests to determine required documentation for implementation.Demonstrated strong leadership through coaching and mentoring team members to enhance skills, expertise, and performance.Ensured strict adherence to client confidentiality, organizational policies, and all applicable Federal/State/Local regulations, escalating issues when necessary.Exhibited excellent organizational skills by identifying and prioritizing high-value tasks, managing daily BAU activities, and completing assigned projects within established timelines.
EDUCATION
Montfort High School,Chabua
Mamohari Devi Kanoi Girls College,Dibrugarh
Dibrugarh University, Dibrugarh
Bachelor of Arts - BA, English Language and Literature.
Gauhati University
Master of Business Administration - MBA, Human Resources Management and Marketing
ABOUT SHIKHA PHUKAN
A result-driven professional with experience at Accenture, where I supported clients in fast-paced, process-driven environments while ensuring high standards of service delivery. I bring a strong foundation in client communication, problem-solving, and cross-functional collaboration, with a focus on improving processes and delivering consistent value. Known for my adaptability and attention to detail, I thrive in structured, global work environments and am motivated by opportunities to learn, optimize workflows, and contribute to business success.
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