Shikha Mehta
Sr Technology Leader | Software Engineering Strategy & Execution, Cloud Technology
- Role
- Sr Technology Leader - Credit Card Application Customer Experience at Capital One
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Shikha Mehta
At Capital One, strategic leadership in IT design and platform management has been the cornerstone of my tenure, where operational excellence is not just an objective, but a continuous commitment.My team is responsible for delivery of a robust digital and paper messaging platform, handling compliance correspondence for millions, by leveraging cloud technology and microservices. Recently my team rearchitected this messaging platform to cater to the needs of higher scale, scope and this deliverable been a testament to my team\'s dedication and our collective drive for innovation.My expertise in change management and the implementation of SAFe Agile methodology has been crucial in orchestrating cross-functional teams through significant transitions. The transformation of the messaging strategy at Capital One, where I navigated through complex ecosystems, underscores my ability to adapt and excel amidst evolving technological landscapes.
Experience
Sr Technology Leader - Credit Card Application Customer Experience
Mar 2025 — Present · Chicago, IL, US
In multiple roles at CapitalOne, I created and executed a comprehensive strategy for the Credit Card Acquisition Decisions platforms, outlining the vision, establishing OKRs, and mapping out milestones to track progress. Continuously adapted the strategy to incorporate new technologies and evolving objectives- Led a high-performing organization of technology managers, and engineers to deliver the strategy with near real-time event-based serverless pattern using Angular, Kafka, AWS Lambda, AWS Step Functions, DynamoDB, Microservices, AWS CloudFront, and Data Streams to cater to the needs of credit card decisioning experience- Advised senior technology and product leadership on cloud solutions adoption and emerging technologies that align with business objectives, advocating for enhancements such as digital-first messaging, automation of regulatory reporting, infrastructure consolidation, testing automation solutions, and technology stack modernization to deliver scalable, resilient solutions- Led a cross-functional matrix organization of front-end and backend technology managers and engineers through effective hiring, training, assigning diverse projects, coaching, and mentoring- Collaborated with enterprise teams to identify and address security, audit, and regulatory compliance risks related to credit card application messaging, developing appropriate mitigation strategies- Accelerated product development by enabling innersource contributions to the platform through a comprehensive onboarding process, strong documentation, and inclusive innersource principles.
Education
Duke University - The Fuqua School of Business
Master of Business Administration - MBA, Business Administration and Management, General
2019 — 2020
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