Shikha Kumari
Technical Account Manager @Citrix R&d India Private Limited
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WORK HISTORY
Technical Account Manager @Citrix R&d India Private Limited
Bengaluru, IN
Responsible for managing relationship of over 10 Priority Accounts and Priority Plus Accounts Engaging with different teams (Engineering and Sales) teams to ensure customer issues are addressed Identified opportunities to work with senior departmental management Primary point of contact for all Major Accounts. Attending regular cadence call Working with the engineering team to ensure RCA is given to the customer Attend Case Review Meeting Work with team to ensure proactive email are generated and informed to the customer. Attend Tableau Monthly Meeting Attend kick-off meeting with each customer to onboard them Environment Review of the customer Attend Weekly Call with the customer and the team to discuss about the cases Attend QBR and ABR meeting with the customer Creating and working success Plan with the customers Generate different kinds of reports like MCR, Success Plan, Welcome Pack, Kick-off Deck, QBR, ABR Get engage in escalating cases Have good Knowledge in creating different type of dashboard in Salesforce Attending Schedule support Calls Give presentation Quarterly and Annually to the entire team of customer and Citrix Get engage with the engineers to ensure the cases are driving properly Monitor the incidents to ensure that the Service Level Agreement are respected Work with the concern team regarding the RCA for any issue
EDUCATION
RVS College of Engineering and Technology
Bachelor of Technology - BTech
ABOUT SHIKHA KUMARI
Experienced Technical Account Manager with a demonstrated history of delivering exceptional client service and achieving outstanding results. I am dedicated to building strong, collaborative relationships with clients and helping them leverage technology to drive their business success.With a solid background in Customer success and IT Operations, I possess a deep understanding of the technical landscape and business objectives. My ability to bridge the gap between technical complexities and client requirements allows me to effectively translate their needs into actionable solutions.As a Technical Account Manager, my goal is to drive client success by leveraging my technical expertise, strategic thinking, and strong relationship-building skills.
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