Shikha Chaurasia
Associate Principal @Nomura
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WORK HISTORY
Associate Principal @Nomura
Dynamic IT specialist with 11+ years of multifaceted experience in IT Infrastructure Management, Incident/Problem and Change management and People Management, providing support in delivering cost-effective infrastructure solutions serving end uses.Proven track record of managing ITIL processes and service operationsSpecialties: Service Delivery & Client Relationship ManagementBenchmarking and performance metricsCommitted to exceeding customer expectationsAbility to manage customer issues and requests with stringent SLA’s
SKILLS
ABOUT SHIKHA CHAURASIA
Associate at Nomura Services Pvt Ltd
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