Shijith Nair
Program Management @ Avalara technologies | Project Management, Customer Experience | Six Sigma
- Role
- Program Specialist - Customer Excellence at Avalara
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Shijith Nair
As a Program Specialist at Customer Excellence team, I’ve been dedicated to enhancing customer satisfaction and operational performance. My primary responsibilities involve auditing cases managed by Customer Excellence Managers, ensuring that we maintain high standards of service quality. I collaborate across teams to identify opportunities for improvement, driving initiatives that aim to refine processes and elevate the overall customer experience.I’m deeply committed to identifying actionable insights and implementing changes that have a direct impact on customer outcomes. With a focus on continuous improvement, I thrive on solving challenges and fostering a culture of excellence to ensure that we consistently exceed customer expectations.
Experience
Program Specialist - Customer Excellence
Oct 2024 — Present · Pune, IN
Education
Christ University, Bangalore
Bachelor of Business Administration (B.B.A.), Tourism and Travel Services Management
2014 — 2017
Indian School of Business
Professional Certification on Product Management
Skills
- Strong Interpersonal Skills
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