Shifat Ahmed M.
Manager, IT Application Support, i & IT Service Delivery - Enterprise Applications @Metrolinx
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WORK HISTORY
Manager, IT Application Support, i & IT Service Delivery - Enterprise Applications @Metrolinx
Toronto, ON, CA
EDUCATION
American International University-Bangladesh
Bachelor of Science, Electrical and Electronic Engineering
University of Windsor
Master of Engineering (M.Eng.) in Electrical Engineering
ABOUT SHIFAT AHMED M.
Recognized team player in bringing consistency, increased productivity, and efficiency in the field of IT, desktop maintenance and support.• Efficient in Unix/Linux System Applications and using different commands along with putty and Grep to get the details from the log.• Experience with different ticketing system such as Siebel, SharePoint.• In depth knowledge of HP Operation Management for UNIX (HP-OMU).• Setting up Network Printer, barcode Printer (Zebra) and Hand held Scanners.• Plan and exercise Disaster Recovery operation• Advance knowledge in VPN, VOIP technology, remote desktop control software, Windows commands and OS.• Creating SAP Security Roles and troubleshooting basic SAP basis related issues• Expert in trouble shooting of iPhone, Android, Blackberry, Windows phones.• Working knowledge of LAN and WAN technologies. • Experience with ITIL Processes (Service Request, Incident, Change Management)• Excellent organizational and communication expertise with strong leadership skills to manage and motivate the team to reach company\'s goal. • Using Polycom Audio/Video for video conferencing• More than 2 years professional experience in using Sharepoint, Dropbox, Google Docs.• Strong multi-task ability in a fluid environment with high focuses incident resolution and prioritizes work effectively.
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