Shienna Marielle Sheng Bicera
Recruiting Delivery Manager @Qualdoc
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WORK HISTORY
Recruiting Delivery Manager @Qualdoc
Recruitment Delivery & Team Oversight• Lead recruitment delivery through sourcing, admin, and client coordination• Oversee recruiter and admin workflows; delegate tasks and troubleshoot delivery issues• Set clear goals, track performance, and coach team members to meet delivery targets• Monitor candidate movement, flag delays, and reassign tasks as neededWorkflow Standardization & Process Improvement• Assist in standardizing workflows and templates for sourcing, screening, and onboarding• Build scalable SOPs for recruitment and admin operations• Identify trends and recommend process improvements based on delivery dataClient Support & Escalation Handling• Serve as backup for Account/Sales Managers for client updates, escalations, and delivery feedback• Send calendar invites with full interview details (candidate name, role, time, platform, etc.)• Follow up with client’s post-interview to gather feedback and confirm next stepsPerformance Monitoring & Reporting• Track recruiter productivity, fill rates, and time-to-fill using dashboards and weekly reports• Monitor admin turnaround times for documentation and onboarding packets• Review recruiter submissions for alignment with client preferences and role specificsTraining & Hands-On Support• Train recruiters on sourcing strategies, candidate engagement, and closing techniques• Perform virtual side-by-side coaching sessions with recruiters• Coach admins on formatting, documentation accuracy, and process adherence• Step into candidate communication, screening, and shortlisting as neededCompliance & System Management• Maintain clean ATS/CRM records and ensure documentation meets compliance standards• Adjust delivery workflows and team priorities based on feedback from staffing and quality services leadership
EDUCATION
Don Alejandro Roces Sr. Science-Technology High School
High School Diploma, High School/Secondary Diplomas and Certificates
Marketing
Bachelor of Science (BS), Major in Psychology
SKILLS
ABOUT SHIENNA MARIELLE SHENG BICERA
Greetings! With over a decade of experience in the realm of Technical and Full Cycle Recruitment, I bring a robust skill set tailored to the needs of IT, Engineering, Manufacturing, Finance, Life Sciences, and Healthcare sectors.Whether operating independently or as a key player within teams, I\'ve consistently delivered tangible value, elevating recruitment processes to drive organizational success.My expertise spans the entire recruitment lifecycle, from meticulous candidate screening and rate negotiation to conducting insightful behavioral interviews. I thrive on leveraging advanced sourcing techniques like Boolean and X-ray searches to pinpoint top-tier talent.In navigating the digital landscape, I\'ve mastered a plethora of job boards and ATS platforms, including CareerBuilder, Monster, LinkedIn, and more, ensuring a seamless recruitment experience.My commitment is unwavering: to provide unparalleled service that\'s both efficient and cost-effective, fostering mutually beneficial relationships with clients and candidates alike.Beyond the boardroom, I find solace in unwinding to the melodies of good music and cherishing quality time with my furry companions – five amazing dogs who bring boundless joy to my life.In the ever-evolving journey of career growth, I firmly believe in maintaining authenticity and embracing individuality, as true brilliance shines through when we stay true to ourselves.Should you wish to discuss opportunities or explore collaboration, please don\'t hesitate to reach out via email at s••••••••@qualdoc.com. Let\'s connect and embark on a journey of strategic talent acquisition together!
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