Shible Azam
Senior Field Service Engineer @Ricoh USA, Inc.
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WORK HISTORY
Senior Field Service Engineer @Ricoh USA, Inc.
US
Technical support to RICOH Imaging System/Weapon Detection machine/Cash Recycle Machine/ScrubEx Machine.
EDUCATION
Dhaka University, Dhaka
Undergraduate, Physics, Chemistry and Mathematics
SKILLS
ABOUT SHIBLE AZAM
Experienced bilingual IT professional, fluent in Japanese and English, with expertise in Windows and Apple based network environments. I have outstanding customer service skills, resolving technical issues remotely, by phone, online or onsite. Strengths including Active Directory administration, remote user administration and infrastructure implementation. Proven experience in network/hardware/operating system troubleshooting, PC assembly and system integration.TECHNICAL SKILLSProvides PC Hardware, Application support in Japanese and English.Azure Endpoint Manager/Intune Admin/Active Directory Admin/Office365 Admin/Google G-Suite AdminProvide Remote User support globally (using SCCM Console/RDP/Bomgar/LogMe-In/LAN Desk and TeamViewer). Technical Network Infrastructure Specialist.A/V (Polycom Video Conferencing) System Support.VOIP Phone (AVAYA/8X8) System Installation and Support.AT & T AirWatch MDM Admin.Supported Mobile Devices such as iPhone, Blackberry, Android Phone, Tablets etc.Fluent in English, Bengali, Hindi and Japanese speaking, reading and writing hiragana, katakana and approximately 800 kanji characters.
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