Shibin N S

Senior Call Coach at Allianz Services

Role
Senior Call Coach at Allianz Services
Location
Thiruvananthapuram, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Shibin N S

Bringing a dynamic blend of finance expertise and customer service acumen, I’ve transitioned from a solid background in finance to excel as a Senior Customer Service Associate within US voice processes. Through dedication and a commitment to excellence, I was promoted to the role of Senior Call Coach, where I currently thrive. With a foundation rooted in finance and a tenure in customer service, I offer a unique perspective that enriches both client interactions and team development. My experience enables me to provide valuable insights and guidance to our customer service teams, fostering growth and enhancing performance. In my current role as Senior Call Coach, I am passionate about leveraging my diverse skill set to drive operational efficiency, optimize service delivery, and empower teams to exceed expectations. I am dedicated to cultivating a culture of continuous improvement and ensuring that every interaction reflects our unwavering commitment to excellence. Let’s connect to explore how my background and expertise can contribute to the success of your organization.

Experience

  1. Senior Call Coach

    Allianz Services

    Aug 2023 — Present · Trivandrum, IN

Education

  • Madhava Vilasom HSS

    Higher Secondary

  • Kerala University, Thiruvananthapuram

    Bachelor of Commerce - BCom

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Shibin N S — Senior Call Coach at Allianz Services in Thiruvananthapuram, IN | Unifers