Shibin Shajahan

Case Manager @Allianz Assistance

CA

Working with medical and non-medical cases to assist clients throughout their medical emergency or with other service needs• Providing pre-trip assistance and answering pre-trip questions relating to emergency procedures and policy inquiries• Collaborating with other departments to verify information and obtain approval for medical services, and invasive or investigative procedures• Providing medical referrals to clients in conjunction with our provider networks to maximize full cost containment opportunities• Placing outgoing calls to arrange billing with medical referrals, ensuring a smooth payment process from start to finish for our clients• Receiving incoming calls about current cases, while ensuring that the case notes are up to date and an appropriate action plan has been set for the case manager to act on• Interpreting policies and explaining benefit coverage and limitations to ensure clients are fully informed and have all of the information they need• Guiding clients through the navigation of websites for online content and claim submission• Providing assistance with translations using an interpreter if necessary

Insurance Institute of Canada

Chartered Insurance Professional

Indira Gandhi National Open University

Pgdiploma

University of Kerala

Bachelor of Technology - BTech

Madurai Kamaraj University

Master of Business Administration - MBA