Shibin Francis

Experience

1. Global Talent Operations Leader

   IBM

   Oct 2025 — Present · Bengaluru, IN

   As the Global Talent Operations Leader, This role oversees transforming, and optimizing HR operations across the Americas, EMEA, and India marketsStrategic Leadership:Lead continuous improvement and transformation initiatives to enhance service delivery, scalability, and operational efficiency.* Drive innovation in HR processes and technology adoption to strengthen the delivery model.Operations Management:Oversee end-to-end HR service delivery across multiple geographies, ensuring consistency, quality, and compliance with global and local regulations.* Streamline processes to optimize service efficiency and elevate the employee experience.Team Leadership:Lead, mentor, and empower a diverse, multi-regional team of HR leaders, managers, SMEs, and professionals.* Implement robust talent management and succession planning strategies to build organizational capability and future-ready leadership.Stakeholder & Client Engagement:Partner closely with global senior leadership,stakeholders, and client partners to understand evolving HR needs and deliver tailored, high-impact solutions.Travel to client partner,team locations strengthen partnership and engagementsChange Management:Champion HR transformation programs and digital initiatives to modernize operations and enhance service agility.* Design and lead change management strategies that ensure successful adoption, minimal disruption, and strong engagement across all impacted teams.Budget & Resource Management:Oversee regional budget planning, resource optimization, and cost control to ensure sustainable and efficient HR operations.* Drive productivity improvements through data-driven insights and automation opportunities.Compliance & Risk Management:Ensure adherence to global/regional employment laws, regulatory requirements, and corporate governance standards.* Identify and mitigate operational and compliance risks to safeguard organizational integrity and reputation.

Education

• St Josephs Arts and Science College Bangalore

  Genetic Engineering UG & PG Honours Programme, Genetic Engineering and Forensics

  2004 — 2005

• St Josephs College Arts Science

  Bachelor of Science (B.Sc.), Microbiology

  2005

Skills

• HR Strategy
• Operations Management
• Performance Management
• Leadership
• Leadership Development
• HR Transformation
• HR Management
• Time Management
• Commissioning
• Event Management
• Management
• Customer Relationship Management (Crm)
• Employee Relations
• Team Management
• HR Outsourcing (Hro)
• Onboarding
• Team Leadership
• HR Coaching
• Change Management