Shibani Mishra
Process Improvement | Program Manager | MBA
- Role
- Process Improvement Manager at Ware2go
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Shibani Mishra
With over 8 years of experience in process improvement, program management, and business analytics, I am a solution-driven professional who executes complex programs and analyzes processes to drive continuous improvement using six sigma tools. I partner with business and tech stakeholders to deliver key business outcomes and enhance customer satisfaction. As a Process Improvement Professional and customer-focused Program Manager, I have led and implemented strategic initiatives and launched improved processes. I leverage my analytical skills, lean transformation expertise, and project management abilities to identify inefficiencies, create and execute change requests, monitor key performance metrics, and provide data-driven insights and recommendations. I am passionate about creating value for customers and partners by improving operational excellence and enabling digital transformation.
Experience
Process Improvement Manager
Sep 2021 — Present
Implemented inventory shrinkage analysis process and lead change management & trainings to resolve SLA compliance & shrinkage visibility issues impacting the bottom line; enforced bi-weekly shrinkage analysis and 100% credit recovery• Streamlined credit process across 150+ merchants by identifying inefficiencies, creating & implementing change requests, and monitoring key performance metrics• Optimized service flow and conducted data driven root cause analysis to address gaps in customer / partner engagement; with an objective to create improved structure, performance, and unified view of Customer Support • Spearheaded KPI dashboard initiative for Senior Leadership improving reporting accuracy, transparency, and compliance across Organization• Executing Strategic Roadmap to launch a mature Amazon FBA Fulfillment Program for SMBs with business impact of $12M
Education
Biju Patnaik University of Technology, Odisha
Bachelor of Technology - BTech, Information Technology
2008 — 2012
The University of Georgia
Master of Business Administration - MBA
2019 — 2021
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