Shiama D.
Guest Experience Manager (Preopening) @Radisson Collection
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WORK HISTORY
Guest Experience Manager (Preopening) @Radisson Collection
Milan, IT
Spearheaded guest satisfaction initiatives by collaborating with Housekeeping, Maintenance, and F&B departments. • Implemented systematic troubleshooting processes to identify and resolve hospitality issues effectively. • Fostered a teamwork-oriented environment to achieve common goals while upholding Radisson\'s Quality and Brand Standards.
ABOUT SHIAMA D.
My StoryWith over 10 years of hotel experience and a proven track record of success, I bring a unique blend of expertise, mindset, and passion to the industry in luxury hospitality across Europe and Asia. I bring not just experience, but perspective. I am not only a manager — I am a culture builder, trainer, and strategist for guest experience. My Achievements Winner of Radisson Moment Maker 2023 and Hyatt Diamond Award (2021, 2022).Delivered successful pre-openings for Radisson Collection and Kempinski Hotels.Recognized by PwC Mystery Guest Survey for exemplary service standards. My mission- Lead by example, empathy, humility and accountability- Inspire teams, drive innovation in service culture, crafting unforgettable guest experiences- Build a positive safe workplace culture, fostering continuous teamwork and embracing diversity- Mentoring and developing younger talent, empowering them to grow with confidence and purpose.
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