Shezeen Ali
Manager, Customer Success at Braze
- Role
- Manager, Customer Success, East at Braze
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Shezeen Ali
I\'m a Customer Success professional with 9 years of experience, primarily working in the Marketing Technology SaaS space. In 2021, I moved into a leadership role at Braze to lead a team of four technical Customer Success Managers with their own book of business. As I\'ve entered the people management role, my approach to leadership is centered around personal development and career growth. I aim to help folks deeply understand their individual motivators, strengths, and areas of opportunity to help them meet their career goals or simply be the best version of where they are at today. When I\'m not working, here\'s a bit of what I love- Playing guitar. I started lessons in January of 2020 and have kept up ever since- Film photography. Why are the 1990s point and shoots so adorable- Cooking and eating anything spicy. I\'m Pakistani, after all!
Experience
Manager, Customer Success, East
Aug 2021 — Present · New York, NY, US
Team lead for four strategic + technical CSMs, primarily coaching to identify growth areas and strengthen existing skillsets integral to the Customer Success role and beyond• Oversee $15M+ in ACV with a focus on quarterly renewal targets and Product Adoption OKRs
Education
University of North Carolina at Chapel Hill
Bachelor of Arts (B.A.), Advertising (School of Journalism and Mass Communication)
2010 — 2014
General Assembly
Programming for Non-Programmers Bootcamp
2019 — 2019
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