Shesadri Mandal

WORK HISTORY

EDUCATION

SKILLS

ABOUT SHESADRI MANDAL

IT Professional with around 18+ years of experience in ITSM frameworks extensively on BMC Helix Consulting and Development. Proven experience in working with wide variety of ITSM tools like BMC Helix ITSM, Service Now ITSM, Helix Discovery, CMDB, SDLC, integrations within complex ITSM environment.• Service Delivery Management: Communication Business Demands, Planning & Provisioning of Schedule, Resources & Team.• An effective Team Manager / Project Manager / leader with proven abilities in leading teams during the project phase, training & guiding team members and enabling knowledge sharing among the team.• Experienced as a Solution consultant on IT Service Management domain with exposure to Consulting Practice and Presales support (Client Orals & RFP)• Functional experience includes Project Management, Administration, Implementation, customization, integration, and upgrade of ITSM tools -Helix ITSM (On Premise & SAAS), Helix Discovery, Service Now ITSM adhering to TOM, ITIL process within IT & Telecom environment.• Been involved in analysis, requirements collection, due diligence, and providing consultation / solutions, RFP response, client orals for Incident Management, Problem Management, Change Management, Release Management, Knowledge Management CMDB, Asset Management, Service Catalogue and SLM.• Global professional, gained 360-degree exposure and experience in process oriented MNC culture, value adding to the business through various sales transformation initiatives, product innovation, new system implementation, provided product support and successfully groomed to take up challenges and complex accounts as part of the leadership team