Sheryl R. Miller

Customer Experience Manager @Accreditation Commission for Health Care (ACHC)

Raleigh, NC, US

Achieved 100% on all measures on HFAP\'s Performance Measure that was submitted to the Report to Congress for FY 2016 Aided in achieving 4 years Deeming Authority for the Ambulatory Surgical Center program (2023), 6 years Deeming Authority for the Critical Access Hospital program (2019), 6 years Deeming Authority for the Clinical Laboratory program (2023) and 4 years Deeming Authority for the Acute Care Hospital program (2023). Assisted in the set up and completion of two different IT platforms for one company (2009 & 2019/2020). Has the excellent ability to work in fast-paced environments, multi-tasking, while always thinking ahead. Proficient in technology to include Microsoft Word, Excel, Access, PowerPoint, Outlook, Teams, Zoom, Webex, CPS Application System, and iMIS Application Database System.• Maintain knowledge of applicable CMS regulations to ensure ACHC is meeting all accreditation requirements.• Develop and maintain all regulatory letters meeting CMS requirements.• Manage and organize department operations to utilize skills and maximize staff efficiency.• Provide oversight of day-to-day performance of the accreditation staff to ensure staff performs duties within appropriate productivity standards.• Manages three Account Advisors• Ensure accreditation staff completes all functions of the accreditation process within the specified time frames.• Provide oversight to accreditation staff to ensure customer correspondence is conducted in a timely and appropriate manner.• Maintain relationships with existing customers to increase customer satisfaction and encourage renewal of accreditation contracts.• Onboard new business and retain current business.• Works closely with finance department to ensure invoices are sent and paid.

Calvin University

Bachelor of Science, Majored in Event Planning