Sheryl Chief Experience Officer
Writing Contributor @Entrepreneur Media
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WORK HISTORY
Writing Contributor @Entrepreneur Media
EDUCATION
Everest College-Phoenix
Bachelor of Science - BS, Business Administration
ABOUT SHERYL CHIEF EXPERIENCE OFFICER
I help organizations weave customer experience into their very DNA. 🧬As the creator of the CX DNA™ Framework:10 Strands to Weave Customer Experience Into Your DNA, I partner with small, mid-sized, and large companies to embed service excellence across every department, every role, and every touchpoint.And I don’t do it alone… Meet Plaidy McSparkles AKA CX DNA™ Cheerleader and my plaid-jacket-wearing sidekick who joins me in trainings and keynotes. Plaidy helps keep CX DNA™ fun, engaging, and unforgettable — because learning about customer experience should spark excitement, not feel like another boring meeting.CX DNA™ is built on one truth: culture is revealed in every interaction. From customer personas to leadership alignment, from journey mapping to emotional intelligence, I train, speak, and coach on the strategies that transform teams and ignite loyalty. Whether You\'re:A small business building its service culture foundationA mid-sized company scaling consistency across teamsA large enterprise aligning leadership with frontline delivery…I help ensure that customer-centricity isn’t a department — it’s who you are.Through keynotes, workshops, coaching, and consulting, I equip organizations to: Empower teams with tools and mindset for service excellence Eliminate friction points that kill loyalty Optimize touchpoints that create memorable experiences Build feedback loops that fuel continuous improvement Design the experience. Nurture the loyalty. Achieve the results. That’s CX DNA™ — with a little Plaidy sparkle along the way.If you\'re ready to elevate your company’s performance, boost retention, and cultivate lasting customer relationships, let’s connect!I have worked with: FDIC, Salon Professionals Education Company (SPEC)Bristol Meyers Squibb, DOT of Mass, Seminole State College, University of Notre DameCentral Florida Employment Council, SkillPath, Fred Pryor Learning, Summits and Conferences worldwide.Attendees say,\"Sheryl was knowledgeable, inspiring, and motivational. This was one of the better live interactive trainings I attended. Thank you!\"To inquire about workshop facilitation, keynotes, empowerment speaker, event emcee, moderator, panelist. Visit: or email s•••••@risingandshine.com
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