Sheryl Dale
IT Enterprise & Practice Solutions Manager @Taft Stettinius & Hollister LLP
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WORK HISTORY
IT Enterprise & Practice Solutions Manager @Taft Stettinius & Hollister LLP
Manage a team of Information Technology professionals that support a diverse portfolio of applications used in the law firm industry. Develop and coordinate support processes in order to provide outstanding customer service to all.Partner with business areas and practice groups to identify and define business needs and requirements and identify and implement software solutions to address those requirements.Analyze and evaluate current IT environment, technologies and new capabilities to meet business goals and stakeholder needs.Establish and maintain a culture of continual service improvement within the team.
EDUCATION
Indiana Wesleyan University
BS, Business Management
Ivy Tech State College
AAS, Computer Information Systems, Programming Specialty
SKILLS
ABOUT SHERYL DALE
With a degree in computer programming my first job was to write code locked in an 8 x 8 office with no windows. I quickly came to realize I was not a programmer but needed human interaction, thus my entrance into the support world. I have worked in all areas of support; help desk technician, network technician, help desk supervisor, desktop support manager, systems analyst/engineer. I am experienced in customer service and training in a legal IT environment and committed to providing quality service.My favorite thing about support is watching the light bulb go off! Some of my strengths are planning, testing and implementing software upgrades and project coordination/management.
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