Sherwood Hartso
- Role
- Customer Experience Team Lead at ComPsych
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Sherwood Hartso
Analytical, diverse, and passionate professional with hands-on experience delivering…
Experience
Customer Experience Team Lead
Dec 2022 — Present
Partner with internal resources to recruit, develop, lead, and manage a high performing workforce with minimal turnover. Develop, implement, and monitor performance indicators for staff, providing feedback, training, and corrective action to staff as needed. Manage the resource allocation of staff to ensure proper staffing and production levels are maintained for call volume. Review internal controls to ensure proper FMLA adjudication within established time frames and guidelines. Monitor quality standards consistent with internal goals and federal and state regulations Identify and implement process improvements to increase operating efficiency. Maintain a positive work environment that supports high performing teams.
Skills
- Leadership
- Team Building
- Communication
- Management
- Customer Service
- Mentoring
- Telephony
- Cms
- Avaya
- Icoms
- Microsoft Excel
- Facilitation
- Cable Television
- Call Center
- Peoplesoft
- Wireless Broadband
- Microsoft Outlook
- Rta
- Salesforce.com
- Voice Over Ip (Voip)
- Project Management
- Microsoft Word
- Microsoft Powerpoint
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