Sherry Klawsky
Customer Satisfaction Manager
- Role
- Manager Base Management Strategic Wholesale at Lumen Technologies
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Sherry Klawsky
Customer-centric, operationally focused professional with more than 20 years of successful leadership directing high-level global initiatives for driving growth, increasing market competitiveness, and delivering a best-in-class customer experience. Technically astute strategist and solutions-oriented problem solver who provides vision, clarity, and direction for navigating through periods of significant organizational change, including mergers and reorganizations. Systems development life cycle (SDLC) and agile experience. Extensive Product, Project and Program Management experience.Respected and decisive builder and leader of high-performance multifunctional teams who motivates and inspires, fosters collaboration, and instills shared vision and purpose in alignment with robust business goals. Driven by a passion for customer service excellence, a bias for action, and flawless execution. Demonstrated willingness to tackle new challenges, lead by example, and take full ownership for results.
Experience
Manager Base Management Strategic Wholesale
Oct 2013 — Present
Recruited for high profile customer support position for Wireless Carriers.Focus Customer Satisfaction, Revenue Retention and Sales Growth.
Education
University of Miami - School of Business
Master of Business Administration
Pace University-New York
Bachelor of Arts, Arts & Science
Skills
- Business Process
- Saas
- Strategic Planning & Execution
- Wireless
- Product Management
- Public Speaking
- P&L Management
- M&a Support
- Process Framework Design
- Process Improvement
- Leadership
- Operations Leadership
- Management
- Customer Experience Management
- Strategic Alliance Management
- Voip
- Change Management
- Networking
- Strategic Partnerships
- Sales
- Revenue Enhancement & Preservation
- Operations & System Integration
- Mpls
- Managed Services
- Sales Management
- Project Portfolio Management
- Customer Experience
- Unified Communications
- Service Delivery
- Project & Program Management
- Strategy
- Professional Services
- Customer & Sales Support
- Vendor Management
- Forecasting
- Executive Management
- Solution Selling
- Business Planning
- Operations Management
- Mergers & Acquisitions
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