Sherry Guo
Quality Engineer and Analyst @Glen Dimplex Americas
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WORK HISTORY
Quality Engineer and Analyst @Glen Dimplex Americas
Cambridge, ON, CA
Responsibility:• Analysis of Customer quality data, including returns and service issues: Initiating and managing full resolution to issues contributing to quality costs• Product failure analysis and reporting; including analysis of internal failures and customer failures• Resolution of Quality Problems within and outside Dimplex, including initiation and tracking of Supplier Corrective and Preventive Actions• Resolution of Customer Quality Concerns• Management of Field and Returns Testing. Working inside and outside the organization to ensure suitable testing is completed and records are accurate and complete• Creation of Failure Analysis ReportsDeliverable:• Daily, weekly, and monthly reporting of quality metrics• Identification of trends and Initiation of corrective and preventive actions. Tracking, closure, and reporting on action items.• Development and maintenance of systems to collect, consolidate and analyze data to support identification and reduction of quality costs• Completion and consolidation of Failure Analysis reporting• Timely analysis and response to quality issues identified by Customer Service
EDUCATION
Harbin Institute of Technology
Master's degree (MSEE)
Cranfield University
Optical Engineering
Xi'an Jiaotong University
Bachelor's degree (BSEE)
SKILLS
ABOUT SHERRY GUO
A High Performing Manufacturing & Quality Professional with Extensive Experience and Top Execution Ability in Product Developments, Program Implementations, Project Managements, Continuous Quality Improvements & Processes Optimizations. Delivering Exceptional Bottom Line Results. Demonstrated ability in team building, data analysis, problem solving and process development/ optimization. A goal oriented individual who understands the importance of completing projects on time and within budget. Career highlights are: • Product Quality Leader, Hardware Quality, for smart phones and tablets • Technical Services Leader, Manufacturing Supply Chain, for smart phones and tablets • Process Quality Engineer (NPI and Sustaining) for smart phones and tablets • Qualification / Testing Engineer for MEMS, silicon wafer, IC chips, package • Sr. Manufacturing Process Engineer for fiber optics telecommunication instruments • Project /program and team management, FMEA, DOE, SPC, Six Sigma • Semiconductor physics & devices research, design and process, reliability testing, failure analysis • P. Eng; CQE; MSEE / BSEE, Electronics; Post-graduate study, Optical Engineering (UK) • Well organized and tidy, team player, self-starter, reliable, multi-tasking, Fluent English, Chinese Directors / Sr. Directors Comments in Summary to Sherry Performance Review: “Execution is an absolute strength… Sherry can always be counted on and simply get the job done!” “Team works” “Organizational skills & structure/process” “Results driven.” “Resilience” “Flexibility”
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