Sherry Cooke
Customer Service Team Lead | Learning Management | I help people realize their strengths through strategic training resulting in quality outcomes and learning satisfaction.
- Role
- Customer Service Rep at CVS Health
- Location
- North Richland Hills, TX, US
- LinkedIn followers
- 500 followers
About Sherry Cooke
My leadership approach to problem-solving, from the most sophisticated to minute challenges, results in generating waste reduction, building stronger partnerships with suppliers and customers, and bottom-line savings. Written and verbal communication skills in telecommuting and in-person professional environments marry my savviness with digital platforms to inspire a growth mindset in colleagues and customer-facing networks. My mission is to help your organization streamline its process while simultaneously surpassing customer expectations.SKILLS: • Training & Development• Program Development• KPI Development• Customer Engagement• Strategic Planning & AnalysisINDUSTRY EXPERTISE:• Good Manufacturing Processes• & ISO9001:2015• Change Control Management• Quality Management - Inspection & Auditing• Inspection tools: calipers (digital and Vernier), micrometers, Rockwell hardness testers, Optical Comparator, Vision System, CMM, thread/ring/plug/height gauges• Lean Manufacturing Principles• Six Sigma - Green Belt• Continuous Improvement • Efficiency Training & Coaching• ERP/ MRP• GAGEtrak• PPAP/Failure Mode and Effects Analysis (FMEA)/CAPA/SPC/5S/APQP• Gage R & RTECHNOLOGIES:• QMS: Proquis, Epicore EPR, Syteline• Systems: Salesforce, Quickbase, Avaya, CXOne, Navision, Teams, Slack, Discord, Zoom, Facebook Live• Microsoft Office Products (Advanced Excel)• Google Suite• Canva• Adobe Acrobat • Adobe Illustrator• Adobe Photoshop
Experience
Customer Service Rep
May 2025 — Present · WFH, TX, US
Conduct outbound multi-touch member retention and engagement campaigns meeting KPIs and quality outcomes. Advocate for members with complex questions while employing real-time problem-solving. Safeguard member information by strictly following HIPAA regulations. Navigate multiple computer applications while interacting with the member over the phone optimizing the member experience. Accelerated career track by surpassing onboarding schedule by 2 weeks demonstrating personal readiness for responsibility. Tested refined Post-Enrollment script for flow, accuracy, and required components resulting in positive actionable feedback for improvements with short notice. Completing several professional development courses reflecting personal ambition to support the team while expanding my current knowledge.
Education
Education Career Alternatives Program (ECAP)
Teaching Certificate, Special Education (Grade Level EC-12)
PennWest Edinboro
Bachelor of Arts - Individualized Studies, Secondary Spanish Education & Criminal Justice Minor
Six Sigma Global Institute
Certification - Green Belt , Lean Six Sigma
2021
Skills
- Negotiation
- Inventory Management
- Advanced Product Quality Planning (Apqp)
- Strategic Planning/Analysis
- Quality System
- Team Building
- Management
- Supply Chain Management
- Spc
- Iso
- Staff Mentor
- Quality Inspection
- Employee Training
- 5s
- Continuous Improvement
- Executive Communications
- Quality Assurance
- Supply Ordering
- Quality Control
- Engineering
- Root Cause Analysis
- Capa
- Iso 9000
- Purchasing
- Process Improvement
- Manufacturing
- Microsoft Excel
- Account Management
- Microsoft Office
- Sales
- Best Practices
- Solutions Driven
- Logistics
- New Business Development
- Competitive Intelligence
- Supplier Quality
- Customer Service
- Supply Chain
- Leadership Development
- Ppap
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.