Sherry Higgins
Manager, Consumer Advocacy NY at National Grid
- Role
- Manager, Consumer Advocacy Ny at National Grid
- Location
- Geneva Town, NY, US
- LinkedIn followers
- 500 followers
About Sherry Higgins
Utility executive with extensive leadership experience in New York State’s gas and electric utilities sector, overseeing complex residential and commercial operations within highly regulated environments. Proven success directing consumer advocacy, low-income and affordability programs, customer operations, revenue protection, DSS grant processing, back-office billing, and enterprise business process improvement initiatives.Recognized subject-matter expert in New York State Department of Social Services programs, special customer protections, and the Home Energy Fair Practice Act (HEFPA). Adept at translating regulatory requirements into operational strategy, ensuring compliance while driving efficiency, equity, and customer-centric outcomes at scale.Distinguished for building and leading strategic partnerships across New York State Department of Social Services, community agencies, regulators, internal executive teams, frontline employees, and external stakeholders. Brings a calm, decisive leadership style—listening attentively, navigating high-risk and high-conflict matters, and applying sound judgment, diplomacy, and data-informed decision-making to achieve durable, win-win solutions.Experienced people leader with a strong track record of mentoring teams, aligning cross-functional priorities, and leading organizational change in environments requiring accountability, transparency, and public trust.Education • Bachelor of Science (B.S.), Human Development, Summa Cum Laude – State University of New York at Binghamton • Associate of Applied Science (A.A.S.), Accounting, with Honors • Business Administration & Management – Community College of the Finger LakesHonors & Recognition • NYSEG President’s Award (2005) • Golden Key National Honor Society Inductee Affiliations • Complaint Managers Users Group (CMUG) • Joint Utilities Energy Affordability Program Groups
Experience
Manager, Consumer Advocacy Ny
Jan 2018 — Present · Syracuse, NY, US
Manage 17 Consumer Advocates across NYS with the goal of aligning National Grid’s income eligible and vulnerable customers with programs available both within and outside of National Grid.>Oversee NY Low Income Rep teams - process applications for- NY Energy Affordability Program and support National Grid’s fuel funds.
Education
State University of New York at Binghamton
Bachelor of Science (B.S.), Human Development
1998 — 2001
Finger Lakes Community College
Associate of Arts and Sciences (AAS), Accounting and Business/Management
1982
Skills
- Energy
- Energy Efficiency
- Renewable Energy
- Electric Power
- Project Management
- Business Process Improvement
- Customer Service
- Strategic Planning
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