Sherry Gonzalez
Transformational Leader | Customer Experience | Operational Strategy | Global Team Development
- Role
- Area Manager at Apple
- Location
- Bethlehem, PA, US
- LinkedIn followers
- 500 followers
About Sherry Gonzalez
Senior Manager | Customer Experience & Operations Leader With over 25 years of…
Experience
Area Manager
Jul 2013 — Present
Lead and develop multiple teams across a high-volume region, driving performance, customer experience, and operational excellence. Partner with senior leadership to execute strategic initiatives, optimize processes, and deliver measurable results. Recognized for building inclusive, high-performing teams and aligning people, technology, and strategy to Apple’s values.Focus Areas: • Leadership & Team Development • Operational Excellence & Efficiency • Customer Experience Innovation • Performance & KPI Management • Cross-Functional Collaboration • Business Transformation & New Initiatives
Education
University of Phoenix
Associate's degree
2015 — 2017
Northampton Community College
Business Management
1992 — 1994
Skills
- Talent Management
- Workforce Planning
- Interviews
- Project Planning
- Leadership Development
- Quality Assurance
- Call Center
- Strategic Planning
- Telecommunications
- Wireless
- Workforce Management
- Mobile Devices
- Team Building
- Management
- Call Centers
- Project Management
- Program Management
- Coaching
- Leadership
- Contact Centers
- Account Management
- Customer Retention
- Change Management
- Team Leadership
- Process Improvement
- Customer Service
- Vendor Management
- Sales Management
- Operations Management
- Performance Management
- Crm
- Software Documentation
- Outsourcing
- Budgets
- Recruiting
- Networking
- Onboarding
- Service Delivery
- Customer Satisfaction
- Training
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