Sherry Dunn
Overnight Guest Service Agent @Sheraton Hotels & Resorts
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WORK HISTORY
Overnight Guest Service Agent @Sheraton Hotels & Resorts
Handled incoming and outgoing customer transfers and wake-up calls responded to guest requests; displayed a guest orientation Disseminated basic hotel information; maintained and promoted hospitality at all times Knowledgeable of procedures and techniques necessary for the smooth operation of the department Welcomed and served guests in a courteous, efficient and friendly manner, both face-to-face and on the phone Maintained complete knowledge of scheduled daily activities, in-house groups, hotel extension numbers, hours of operation of each outlet and features and services provided by the hotel Demonstrated working knowledge of computers
EDUCATION
Saint Louis Community College
Associate's degree, Communication and Media Studies
ABOUT SHERRY DUNN
Experienced Guest Service Agent with a demonstrated history of working in the hospitality industry. Strong operations professional skilled in Studio Camera, Script Writing, Microsoft Word, Team Building, Public Speaking, and Adobe Photoshop.
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