Sherry Dood
Experienced healthcare digital change leader
- Role
- Director, Senior Markets Operations at Priority Health
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Sherry Dood
Strategic Leader|Health Plan Operations Innovator|Builder of Practical & Engaging SolutionsI bring a blend of strategic thinking and hands-on execution to everything I do. With expertise in health plan functions like Medicare Advantage, enrollment, premium management, appeals and grievance, I specialize in turning complexity into clarity and building high-performing teams. I am passionate about empowering teams with the right tools and knowledge to drive better decisions and smarter workflows. I believe success lives in the details.
Experience
Director, Senior Markets Operations
May 2020 — Present · Grand Rapids, MI, US
Joined the Senior Markets team to lead the Medicare Enrollment, Business Systems, Premium Management & Integrity, and Appeals & Grievance teams. Accountable for strategic roadmap to improve operations through efficiency gains including process, people and leveraging technology platforms. Responsible for all aspects of the overall Medicare operations team, with 7 direct reports and over 70 team members, including workforce planning, adherence to key performance metrics, identifying trends, and implementing corrective actions.
Education
Western Michigan University
Masters in Public Administration, Healthcare
2000 — 2003
Aquinas College - Grand Rapids
Bachelor of Arts, Communication
1990 — 1994
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