Sherron Jefferies
Technology and Innovation Field Support| CompTia Security+| CompTia Network+| ITIL
- Role
- Field Operations Support Analyst at Tennessee Valley Authority
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Sherron Jefferies
Versatile, reliable, and efficient with 10+ years experience helping users with hardware and software in an enterprise environment. Highlights include positive thinking, problem solving, creatively improving business workflow, continual personal development, and effective communication.
Experience
Field Operations Support Analyst
Aug 2021 — Present
Responsible for site support including Tier 1 and 2 user software and hardware support, Tier 1 and 2 voice, data and telecommunications transport networks troubleshooting, Tier 1 and 2 server infrastructure troubleshooting, and various OT systemsInterfaces with site personnel, and other IT professionals in support of project design and implementation efforts. Provides technical advice, guidance and informal training to customers using hardware and software programs.Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
Education
Univeristy Of Phoenix
Bachelor's degree, Information Technology
2009 — 2012
Northeast Missisisppi Community College
Associate's degree, Computer Programming
2002 — 2003
Skills
- Microsoft Applications
- Visual Basic
- Microsoft Office
- Microsoft Sql Server
- Xhtml
- Help Desk Support
- Mercury
- Business Analysis
- Gui
- As400 System
- Use Case Diagrams
- Remote Access
- Oracle Applications
- Sap
- Sql
- Testing
- Security
- Bmc Remedy
- Servers
- Html
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