Sherrie Simmons
- Role
- Field Support Technician at SAIC
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Sherrie Simmons
Hard working and highly motivated IT Support Professional with experience of providing PC…
Experience
Field Support Technician
Oct 2020 — Present
Installs software, modifies settings, and replaces hardware as required to resolve the incident.• Resolves desktop and network issues to restore service.• Understands premise wiring/cabling best practices.• Uses ITSM and Remedy ticket processes to document actions taken and executes hardware or software deployment.• Supports lifecycle asset management (LCAM) of IT equipment – deployment through exchange/disposal.• Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration.• Make updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.
Education
H.O.P.E Project
A+ Certification
2015 — 2015
Howard D. Woodson
High School
2007 — 2011
Skills
- Troubleshooting
- Microsoft Office
- Microsoft Excel
- Networking
- Technical Recruiting
- Office 365
- Public Speaking
- Windows Vista
- Bmc Remedy
- Powerpoint
- Leadership
- Windows 7
- Help Desk Support
- Windows Xp
- Iphone
- Customer Service
- Android
- Hardware Installation
- Technical Support
- Software Installation
- System Center Configuration Manager (Sccm)
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