Sherrad P.

About Sherrad P.

Skilled Senior Customer Success Manager with a decade of progressive experience, spanning IT Business Continuity, Global Conferences, and HR Tech, deeply enhanced by a foundational professional athletic background. Excel in enterprise B2B environments by fostering strategic C-level partnerships, aligning on mission-critical priorities, and maximizing ROI. Adept at navigating complex challenges with an athlete\'s determination and business case justification, ensuring dynamic, impactful client success and lasting relationships.

Experience

1. Senior Customer Success Manager, Enterprise (Restaurants)

   Toast

   Jul 2023 — Present · Boston, MA, US

   Acted as the primary point of contact and trusted advisor for a diverse portfolio of enterprise clients, ensuring successful adoption and utilization of Toast\'s suite of products and services- Cultivated multi-tiered relationships with clients, including executive-level engagement with C-suite executives and key decision-makers- Retained SaaS revenue by employing consultative approaches, analyzing customer needs, and recommending tailored product solutions to drive ROI- Enhanced activation and adoption of Toast products by conducting comprehensive module usage analysis, leading Quarterly Business Review (QBR) sessions, and deploying targeted marketing strategies- Utilized deep product knowledge to conduct effective customer demonstrations and ensure clients realized tangible value from their partnership with Toast- Collaborated with internal leadership to address and resolve customer escalations, gathered Voice of - Customer feedback, and facilitated customer references and referrals- Fostered cross-functional partnerships and collaborated closely with various internal teams to ensure seamless customer engagement and satisfaction.

Education

• Wentworth Institute of Technology

  Bachelors of Science, Business Administration and Management, General

  2004 — 2008