Shermika Powell

Principal Project Manager, Associate Experience Team @Capital One

Tampa, FL, US
MOBILE NUMBERS
+18•••••••34

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WORK HISTORY

Aug 2024 — Present

Principal Project Manager, Associate Experience Team @Capital One

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SKILLS

AnalysisLeadershipPerformance ManagementCrmEmployee TrainingRecruitingCoachingContact CentersChange ManagementCall CentersHuman ResourcesSix SigmaSoftware DocumentationProgram ManagementQuality Assurance306090 Day PlanOutsourcingCustomer Relationship Management (Crm)Sales ManagementTroubleshootingProject ManagementManagementTeam BuildingCross-Functional Team LeadershipVendor ManagementWindowsTechnical SupportTeam LeadershipOperations ManagementProcess ImprovementCustomer ServiceTrainingCustomer SatisfactionAnalytical SkillsBusiness Process ImprovementCall CenterCustomer Experience

ABOUT SHERMIKA POWELL

More than 15 years’ successful experience in operations management and support, with recognized strengths in training, instructional design, troubleshooting, project management, consultative selling, coaching, associate development and quality monitoring. A self-motivated conscientious individual with strong organizational, problem-solving and decision-making skills. Proven leadership skills, ability to inspire, empower and include associates to achieve corporate objectives. Demonstrates effective results in:• Customer Relations • Training Development & Evaluation• Improving Quality & Productivity • Teambuilding & Coaching Associates• Communication & Interpersonal Skills• Associate Development • Project Management & Planning • Diversity, Inclusion & Belonging

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